Shipping & Returns

 

Shipping Information:

Orders will be shipped within 3 business days and should arrive within 4 - 7 business days from the date of order.

For Pre-Order Items: Shipping details are listed in the specific product description based on their expected arrival in the US.

Note: Due to the Corona Virus orders may be delayed by an additional 1-3 days.

First Class USPS 

*Note: this option will ONLY be used for orders weighing > .85 lbs

.01 lbs - .2 lbs — $3

.21 lbs - .5 lbs — $4

.51 lbs - .85 lbs — $5.35

Priority USPS 

Up to 2.5 lbs — $8.30

2.51 lbs - 5 lbs — $15.05

5.01 lbs - 25lbs — $20

25.01 lbs & up — $35


Return/Refund Policy:

Last updated [April, 2020]

We appreciate your business! We hope you are happy with your purchase. Please understand that because each of our products are handmade, you should expect slight variations in color and size. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, Please place the item securely in its original packaging and include your proof of purchase (a printed copy of your receipt), and mail your return the following address:

Radiant Creations

Attn: Returns

27821 Via Madrina

San Juan Capistrano, CA 92675

*Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 business days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

Any Item that has been discontinued and was purchased at a clearance price.

Please Note:

  • All clearance items are FINAL SALE and can not be returned.

If you have any questions concerning our return policy, please contact us at:

radiantcreations.danielle@gmail.com